Privacy Policy

EpiqFlo – A subsidiary of Excalibur Contractors Pty Ltd
Effective Date: May 2026

1. Introduction

EpiqFlo ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

  • Name, email, phone number
  • Business details and project information
  • Uploaded files such as photos or drawings
  • Communications and enquiry history
  • Website usage data and analytics

3. How We Collect Information

  • Website forms and quote requests
  • Phone and email enquiries
  • Visualiser tools and uploads
  • Advertising interactions and tracking

4. Use of Artificial Intelligence Tools

EpiqFlo may utilise artificial intelligence (AI) tools and third‑party platforms to assist with visualisation, quoting insights, image processing, and customer support. Any data processed through these tools is used strictly for the purpose of improving service delivery and project planning.

We take reasonable steps to ensure these tools are used responsibly and in accordance with privacy obligations.

5. Purpose of Data Use

  • Providing quotes and project planning
  • Communicating with clients
  • Improving services and website experience
  • Marketing and remarketing

6. Cookies & Tracking

We may use cookies, Google Analytics, Meta Pixel, and CRM tracking to understand user behaviour and improve marketing performance.

7. Data Storage & Security

Your data may be stored in secure systems such as CRM platforms (including GoHighLevel), cloud storage, and communication tools. We take reasonable steps to protect your data from unauthorised access.

8. Disclosure

  • Internal staff and contractors
  • Technology and service providers
  • Legal authorities where required

We do not sell personal information.

9. Overseas Processing

Some technology providers may store or process data outside Australia. We take reasonable steps to ensure appropriate safeguards are in place.

10. Data Retention

We retain information only as long as necessary for business and legal purposes.

11. Access & Correction

You may request access to your personal data or request corrections at any time.

12. Third‑Party Services

We may link to third‑party platforms including booking systems, visualisers, and social media. EpiqFlo is not responsible for their privacy practices.

13. Changes to Policy

This policy may be updated periodically and will be published on this page.

14. Contact

EpiqFlo – Poured to Perform
Email: [email protected]
Phone: (08) 6629 6400
Website: www.epiqflo.com